Privacy Policy

Who We Are

Motiofy Inc. ("Motiofy", "we", "us", or "our") is based in the United Kingdom. This Privacy Policy explains how we handle personal information when you use Motiofy's websites, applications, AI creation tools, and related services (collectively, the "Service") anywhere in the world.

If you have questions or want to exercise a privacy right, contact us at support@motiofy.ai.

Age Requirement

The Service is intended only for people aged 18 or older. Do not use the Service or provide personal information if you are under 18.

Information We Collect

We collect information needed to operate the Service:

1. Account and authentication information. If you sign in with Google, Google One Tap, or GitHub, we receive the account details that provider makes available to us, such as your name, email address, profile information, and provider account identifier. We also create account and session records.
2. Creative content and Agent conversations. We process prompts, Agent conversation messages and thread history, uploaded materials, generation settings, and images or videos you create or generate through the Service (together, "User Content").
3. Payment and subscription information. Stripe processes payment card details. We receive information needed to manage your purchase, subscription, credits, billing status, transaction identifiers, and receipts; we do not receive or store full payment-card numbers.
4. Usage, device, attribution, and security information. This may include IP address, browser and device information, a random signed device identifier, log data, pages or features used, referral and campaign information, language preferences, and security or fraud signals.
5. Communications and preferences. We collect the contents of messages you send us and your marketing and cookie preferences.

How We Use Information

We use personal information to provide and operate the Service, authenticate accounts, respond within Agent conversations, generate requested content, process payments, provide support, maintain security, prevent fraud and abuse, comply with law, and improve non-model aspects of the Service.

Where UK or EEA data-protection law applies, we generally process information to perform our contract with you, comply with legal obligations, pursue legitimate interests such as security and service reliability, or with your consent when consent is required. We use consent for marketing communications and, where required, non-essential analytics technologies.

AI Processing and Model Training

To generate content or Agent responses you request, we may transmit relevant prompts, conversation messages, and uploaded materials to third-party AI service providers that process them on our behalf. We do not use your User Content to train Motiofy AI models or third-party AI models. This applies to every plan, including paid and commercial-use content.

When We Disclose Information

We do not sell personal information. We do not share personal information for third-party advertising or cross-context behavioural advertising.

We disclose only the information necessary to operate the Service to these categories of recipients:

• Google and GitHub for authentication;
• Stripe for payment processing and subscription administration;
• Google Analytics 4, Plausible, and Microsoft Clarity for analytics when enabled, subject to applicable consent requirements;
• Crisp or Tawk for customer support when the relevant support integration is enabled;
• third-party AI service providers to generate requested content;
• cloud hosting, storage, communications, security, and other infrastructure providers; and
• professional advisers, authorities, or other parties where necessary to comply with law, protect rights and safety, or support a corporate transaction.

These providers may process information in countries outside your country of residence. Where applicable law requires it, we use appropriate transfer mechanisms and safeguards for international transfers. Contact support@motiofy.ai if you want information about the safeguards relevant to your data.

Cookies and Analytics

We use strictly necessary and functional technologies for security, sessions, abuse prevention, language choices, interface preferences, and short-lived workflow recovery. We also use first-party attribution cookies when a visit contains campaign information or comes from an external referrer. Read our Cookie Policy for the current cookie and browser-storage inventory.

The current application build does not include a cookie-preference interface. Where prior consent is required, non-essential analytics and attribution technologies must remain disabled until an appropriate accept/reject control is deployed. Rejecting optional analytics will not stop you from using the Service.

Retention and Account Deletion

Free-plan uploaded materials and generated content are normally retained for up to 14 days. Content assigned durable storage because of an active paid subscription or an eligible paid Credit-pack balance may be retained while your account and the relevant entitlement remain active.

Agent conversations are retained until you delete the conversation, delete its Project, or request account deletion. Deleting a conversation removes its Agent messages from active storage; deleting a Project immediately removes the Project from active access and queues durable deletion of its Agent messages, with automatic retries until cleanup succeeds. These actions do not delete separately created media, AI tasks, billing records, or credit records.

When you request account deletion, we immediately disable account access and delete your original uploaded materials and generated content within 30 days. We may retain billing, tax, fraud-prevention, security, and legal-compliance records for as long as required or permitted by applicable law.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction, deletion, restriction, portability, or a copy of your personal information. Where we rely on legitimate interests, you may have a right to object to that processing. You may withdraw marketing or analytics consent at any time.

To make a request, contact support@motiofy.ai. We may need to verify your identity before responding. Where UK or EEA law applies, we aim to respond without undue delay and normally within one month. You may also complain to the UK Information Commissioner's Office (ICO) or the data-protection authority in the country where you live or work.

Security

We use reasonable technical and organisational measures designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here, revise the "Last updated" date, and provide additional notice where required by law.

Contact

Motiofy Inc., United Kingdom

support@motiofy.ai