By continuing to checkout, you agree to the Terms of Service.
Questions Before You Choose a Plan
Straight answers about free Credits, billing, expiry, cancellation, refunds, and failed generations.
New accounts receive 20 free Credits to try eligible image and video models before choosing a paid plan. These are one-time trial Credits and do not renew every month.
Each model and output setting has a clear Credit cost. Motiofy shows the estimated cost before you generate, then deducts Credits when the task is accepted. Image costs vary by model, resolution, quality, and output count; video costs vary by model, duration, resolution, and other supported options.
Monthly subscription Credits remain available until the end of the current monthly billing period. Yearly plan Credits are issued upfront—24,000 for Starter, 72,000 for Creator, or 180,000 for Pro—and expire at the end of the annual billing period. Unused Credits do not carry into the next subscription period.
Choose Starter for more image and video models at a lower monthly price. Creator adds every available model, up to three concurrent generations, early access, and priority support within 24 hours. Pro raises concurrency to ten and adds priority consideration for feature requests, making it the best fit for higher-volume production.
Yes. You can cancel your subscription to stop future renewals. Cancellation does not remove already issued Credits early; remaining Credits stay available until their original expiry date. Your account returns to the Free plan after the paid billing period ends, subject to the models and settings available on Free.
Subscription payments are generally non-refundable. A completely unused one-time Credit pack may be submitted for manual review by emailing support@motiofy.ai from your account email with the payment details. Once any Credits from the pack have been used, the purchase is non-refundable. Approval is not guaranteed, except where required by law. Failed generations follow a separate Credit-restoration policy.
If a provider explicitly fails a generation, Motiofy restores the reserved Credits to their original Credit batch. The restored Credits keep the same expiry date. A completed result that does not match a subjective preference is not automatically refunded, because the generation service was successfully delivered.